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Help Desk Scenario Calculator

Help Desk Scenario Calculator

Current State
Where we are today.
Payroll
$0
Technology
$0
Total Cost
$0
Future State
Where we want to be.
Payroll
$0
Technology
$0
Total Cost
$0
Difference
Description here
Payroll
$0
Technology
$0
Total Cost
$0

Current State

Email

Emails per Month
Average Handle Time
Minutes
Working Hours per Day
Hours per Agent
Cost per Agent
Email Agents Needed
Email Agent Cost
per Year
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Chat

Chats per Month
Average Handle Time
Minutes
Working Hours per Day
Hours per Agent
Cost per Agent
Chat Agents Needed
Chat Agent Cost
per Year
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Phone

Calls per Month
Average Handle Time
Minutes
Working Hours per Day
Hours per Agent
Cost per Agent
Phone Agents Needed
Phone Agent Cost
per Year
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Current Scenario Results

Total Agents Needed
Total Agent Cost
per Year
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Future State

Settings

Utilization Rate
Shrinkage
Working Days
per Year
Future Channels
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Cross Training

Working Hours per Day
Hours per Agent
Cost per Agent
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Email

Emails per Month
Average Handle Time
Minutes
Working Hours per Day
Hours per Agent
Cost per Agent
Email Agents Needed
Phone Agent Cost
per Year
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Chat

Chats per Month
Average Handle Time
Minutes
Working Hours per Day
Hours per Agent
Cost per Agent
Chat Agents Needed
Chat Agent Cost
per Year
Thank you! Your submission has been received!
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Phone

Calls per Month
Average Handle Time
Minutes
Working Hours per Day
Hours per Agent
Cost per Agent
Phone Agents Needed
Phone Agent Cost
per Year
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Future Scenario Results

Total Agents Needed
Total Agent Cost
per Year
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Annual Results

Current State

Future State

Difference

0 Agents
0 Agents
0 Agents
$0
$0
$0

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Training, Strategy, Workforce Management, Quality Assurance...

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Procurement, Implementation, Management, Security, Governance...

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Delight customers and foster long-term loyalty by creating exceptional experiences.
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Create frictionless experiences for your customers, reducing churn and creating brand ambassadors at every touchpoint.
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Understand how your business operates and gain clarity into operations to better identify how to service customers and drive growth.
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Our team will reach out within 24 hours to schedule a discovery call to learn more about your business and the goals you have with customer experience.
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